Moon Baby Hair Salon Agreements, Policies & FAQ’s
What info do I need to know when booking an appointment?
BOOKING:
You can book an appointment with us on our booking site, via text: 781-816-7016 or by phone: 978-594-4858
Our Agreement + Consent Form is mandatory to be reviewed, signed and submitted for all clients prior to their first visit with us. Our booking system prompts you to fill this form out during the booking process online or you will receive a link to this form via text prior to your first appointment.
At this time, we cannot accommodate services for anyone under the age of 13.
Our stylists have their own individual pricing. An estimate will show once a stylist and service are selected for online booking. If you would like an estimate prior to booking, please contact us by phone or text.
Please text us with your name to check in when you arrive: 781-816-7016. Due to high tourist traffic on Essex Street, we do have the door locked the majority of the time to ensure a comfortable and relaxing experience.
Arrive to your appointment solo. No guests, pets or children are allowed during your appointment as we are a small space. This helps keep our space relaxing and comfortable for all parties. *registered caregivers & service animals are welcome when discussed prior to your appointment.
We will let you know when your stylist is ready for you to come into the salon. Services will begin and end on time as a courtesy to the next guest.
We require a credit card to be kept on file to book an appointment. By scheduling an appointment with us, you give us consent to charge your card on file if you violate our cancellation agreement and other policies. Another appointment will not be permitted to be scheduled until the fee is paid and cleared.
What if I am running late to my appointment?
TARDINESS:
Let us know ASAP if you are running late as we allow a 10 minute grace period if arriving late. If you arrive too late for your stylist to complete services booked and reserved, you are responsible to pay 75% of the services and time reserved for you. We will do our best with the time we have to accommodate your reserved appointment, if possible.
We urge you to plan accordingly and leave extra time for traffic and parking during our busy season, from September-October, especially weekends. If we can not accommodate your reserved appointment and services due to your late arrival, it will lead to a cancellation fee needing to be paid and cleared before you can rebook.
Do you have a Cancellation Agreement in place?
CANCELLATION AGREEMENT:
We require at least 48 hours notice for all service cancellations, reschedules and service changes, including if you wish to forgo or change any booked services during your appointment.
There will be a fee of 75% of the total service cost automatically charged to your card on file if you no-show, cancel or need to reschedule under the allowed time. This does include cancelling or rescheduling appointments even if they are made less than 48 hours prior to the appointment date. No-shows will automatically be charged a fee of 75% of the missed service costs to their card on file and will not be invited to book services with us in the future. By booking an appointment with us, you are agreeing to our cancellation agreements and policies.
We are always available via text even during hours we are closed. Our email and voicemail are time stamped and are always an option to contact for cancellations/rescheduling. These are the only valid options for communication to cancel or reschedule an appointment.
A fee or non-refundable/non-transferrable deposit may be required to book future appointments. We reserve the right to not book clients for future appointments if they have violated our cancellation agreement and salon policies.
We send out a courtesy confirmation text &/or email 72 hours prior to your scheduled appointment, as well as a text &/or email reminder 48 hours before your scheduled appointment. If you do not receive a courtesy text/email reminder for any reason, the Cancellation Agreement fee will not be waived.
We have the right to have you wear a mask or reschedule your appointment if you arrive showing any symptoms of being sick. This will be considered a cancellation and a fee of 75% of the service cost scheduled being charged to your card on file.
If you need to cancel or reschedule due to being sick, we require that you reschedule at least 7 days out from the appointment you are rescheduling for the safety and health of our team and clients.
These agreements and policies help keep our stylists schedules sustainable. Our policies are final and are non-negotiable.
How do I know how much my appointment will cost?
PRICING:
We make every effort to keep our website and menu updated. Each stylist has their own individual pricing. Please note that prices and services are subject to change at any time.
Price estimates are an idea of the total cost of services. You may be charged for extra color, product and time needed to complete your service, which will be communicated to you by your stylist or our receptionist. If you have any questions about pricing, please contact us before your scheduled appointment.
Do you accept tips? If so, what are the options?
GRATUITY:
Gratuity is not required, but appreciated.
Prices do not include gratuity.
Please ask your stylist their preferred method for gratuity. Currently our stylists are accepting Cash and some are using Zelle for gratuity. Gratuity can not be added to credit cards. The closest ATM is the Salem Five Bank located at 71 Washington Street, about a 6 minute walk from the salon.
Which forms of payment do you take?
PAYMENT:
We accept Cash, Visa, Master Card, Discover, American Express, Apple Pay and our Gift Cards.
No checks will be taken as payment.
We do not accept Afterpay.
Are you a sustainable salon?
SUSTAINABILITY:
YES! We are excited to be part of Green Circles Salon Sustainability Program. There will be a $3 Environmental Stewardship Fee added to each service ticket to help keep our salon sustainable and allow us to recycle up to 95% of salon waste including hair clippings, foils, color/chemicals and PPE.
All of our products and brands we stock and use are cruelty free, with the majority also being vegan friendly.
If I need an adjustment on my hair after I leave the salon, what do I do?
SERVICE ADJUSTMENT/REDO:
We do not offer refunds for our work, but we do offer slight complimentary adjustments only, within 5 days of your original appointment. If you aren’t comfortable seeing the stylist you were booked with prior, we can have you book with another stylist who may be a better fit for you and your hair.
If you change your hair goals after your appointment, this can not be booked as an adjustment, but will need to be booked as a service which will need to be paid for in full.
The salon owner is not available for redos or adjustments for clients that are not their own.
Do you offer refunds of any kind?
REFUND:
We do not offer refunds on services or products, including gift cards.
We do not offer discounted services.
Prepayments and Deposits are non-refundable or transferable.
OTHER TIPS/IMPORTANT INFO FOR YOUR VISIT:
We are not responsible for lost, stolen or damaged items.
We do not offer services for anyone under the age of 13 at this time.
Respect our right to keep a quiet atmosphere for all guests. Take all phone calls outside, and silence your ringtone.
Arrive for your color service appointments with your hair no more than a few days dirty and free of product build up. For Curly Haircut Services, wear your hair how you normally do on a regular basis (not dirty and pulled back) as this service is started on dry hair.
We do not have a parking lot. Metered street parking is available, as well as lots and garages. PPPRK Parking App & Parking maps
Understand that a trim and a haircut are the same price, same timing and require the same steps to complete.
Blowdrys are complimentary with your color and cut services. Forgoing a blowdry will not change the total price.