WHO WE ARE

Moon Baby Hair Salon is a creative and craft hair salon located in the heart of Downtown Salem, Ma. We offer customized and craft haircolor and haircutting services, ranging from classic to current in nature, as well as cruelty free & vegan friendly products. It is our mission to offer our new and loyal clients, as well as our team, a safe space to express themselves through hair, all while providing guidance and support.

HAIR HAS NO GENDER HERE

We cannot accept new client color appointment requests without our Color Client Consult Form being submitted and reviewed first. This helps us know and work with your hair story from previous salons amd services, in salon or at home.

Although not required, and additional guidance is needed, you can submit our Haircut Consult Form.

At this time, we cannot accommodate hair services for anyone under the age of 13.

You are always welcome to reach out via text with any questions or concerns you may have: 781-816-7016

PRODUCTS & HAIR CARE

CANCELLATION AGREEMENT

Moon Baby Hair Salon requires at least 48 hours notice for all service cancellations, reschedules and service changes, including if you wish to forgo or change any booked services during your appointment.

  • There will be a fee of 75% of the total service cost automatically charged to your card on file if you no-show, cancel or need to reschedule under the allowed time. This does include cancelling or rescheduling appointments even if they are made less than 48 hours prior to the appointment date. No-shows will automatically be charged a fee of 75% of the missed service costs to their card on file and will not be invited to book services with us in the future. By booking an appointment with us, you are agreeing to our cancellation agreement and salon policies.

  • We are always available via text even during hours we are closed. Our email and voicemail are time stamped and are always an option to contact for cancellations/rescheduling. These are the only valid options for communication to cancel or reschedule an appointment.

  • A non-refundable/non-transferrable deposit may be required to book future appointments. We reserve the right to not book clients for future appointments if they have violated our cancellation agreement and salon policies.

  • We send out a courtesy confirmation text &/or email 72 hours prior to your scheduled appointment, as well as a text &/or email reminder 48 hours before your scheduled appointment. If you do not receive a courtesy text reminder for any reason, the Cancellation Agreement fee will not be waived.

  • These agreements and policies help keep our stylists schedules sustainable. Our agreements and policies are final and are non-negotiable.